5 Steps to submit a void claim to United Healthcare

In this article, we will provide a step-by-step guide on how to submit a void claim to United Healthcare.Early Finder

Submitting a void claim to United Healthcare may seem like a daunting task at first, but it is actually a straightforward process. Void claims are used when a provider has submitted a claim for a service that was not actually provided or was billed in error. It is important to submit a void claim as soon as possible in order to prevent any incorrect payments from being made.

Steps on How to Submit a void claim to United Healthcare

Step 1: Gather the Required Information

Before submitting a void claim, it is important to gather all of the required information. This includes the following:

Member information, including name and date of birth
Provider information, including name, address, and NPI number
Service date
CPT or HCPCS code for the service in question
Amount of the original claim

Step 2: Complete the Correct Form

United Healthcare requires that void claims be submitted using the appropriate form. The form can be found on their website, or you can contact their customer service department to request a copy. The form will require you to provide the information gathered in step 1, as well as a reason for the void claim. Some common reasons for void claims include:

Duplicate billing
Service not provided
Incorrect billing code
Incorrect billing amount

Step 3: Attach Supporting Documentation

In order to support your void claim, it is important to attach any relevant documentation. This could include a copy of the original claim, medical records, or any other documentation that supports the reason for the void claim. Be sure to label and organize the documentation so that it is easy for United Healthcare to understand.

Step 4: Submit the Void Claim

Once you have completed the form and attached all supporting documentation, you can submit the void claim to United Healthcare. You can submit the claim online, by mail, or by fax. If you are submitting the claim online, you can do so through the United Healthcare website or through their electronic portal. If you are submitting the claim by mail, be sure to send it to the correct address. If you are submitting the claim by fax, be sure to include a cover sheet with your contact information.How do I submit a void claim to United Healthcare

Step 5: Follow Up

After submitting the void claim, it is important to follow up with United Healthcare to ensure that it has been received and processed. You can do this by contacting their customer service department or by checking the status of the claim online. If the claim is approved, United Healthcare will issue a new explanation of benefits (EOB) that reflects the corrected payment. If the claim is denied, United Healthcare will provide an explanation for the denial.

Tips for Submitting a Void Claim to United Healthcare

Be timely: It is important to submit a void claim as soon as possible in order to prevent any incorrect payments from being made.
Be thorough: Make sure that you have gathered all of the required information and attached any supporting documentation. The more information you provide, the easier it will be for United Healthcare to process the claim.
Be clear: When completing the form, be sure to provide a clear and concise reason for the void claim. This will help United Healthcare to understand why the claim is being voided.
Follow up: After submitting the claim, be sure to follow up with United Healthcare to ensure that it has been received and processed.

Conclusion

Submitting a void claim to United Healthcare may seem like a complicated process, but it is actually quite simple. By gathering the required information, completing the correct form, attaching supporting documentation, and following up, you can ensure that your void claim is processed quickly and accurately. Remember to be timely, thorough, and clear when submitting your claim, and always follow up to ensure that it has been received and processed.