4 Steps to bill 69210 to United Healthcare - Early Finder

4 Steps to bill 69210 to United Healthcare

Medical billing can be a daunting process, especially when dealing with insurance companies like United Healthcare. If you are a healthcare provider who needs to bill United Healthcare for a procedure like 69210, it’s important to understand the proper steps to take to ensure timely and accurate payment. In this article, we’ll go over the basics of how to bill 69210 to United Healthcare.Early Finder

What is 69210?

Before we dive into the billing process, let’s first clarify what 69210 is. 69210 is a CPT code used to bill for a procedure called “removal of impacted cerumen (ear wax), one or both ears.” This procedure is typically performed by an otolaryngologist (ENT) or audiologist and is done to remove blockages in the ear canal that can lead to hearing loss, tinnitus, or other ear-related issues.

Read Also: How to get reimbursed from United Healthcare

Step 1: Verify patient insurance coverage

The first step in billing 69210 to United Healthcare (or any insurance company) is to verify the patient’s insurance coverage. This can be done by checking the patient’s insurance card or by contacting the insurance company directly. You’ll want to confirm that the patient’s plan covers the procedure, and whether any prior authorization is required.

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Step 2: Submit a claim to United Healthcare

Once you’ve confirmed the patient’s insurance coverage, you’ll need to submit a claim to United Healthcare. This can be done electronically or on paper, depending on your preferences and the requirements of the insurance company. When submitting the claim, you’ll need to include the following information:

  • The patient’s name, date of birth, and insurance ID number
  • The date of service
  • The CPT code (69210)
  • The diagnosis code (ICD-10 code) indicating the reason for the procedure
  • The provider’s NPI (National Provider Identifier) number and tax ID number
  • The total amount charged for the procedure

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Step 3: Wait for payment or a request for additional information

After submitting the claim, you’ll need to wait for United Healthcare to process it. In some cases, the claim may be processed quickly and payment will be issued within a few weeks. In other cases, United Healthcare may request additional information before processing the claim. This could include medical records, proof of prior authorization, or other documentation.How to bill 69210 to United Healthcare

If United Healthcare requests additional information, it’s important to respond quickly and provide all requested documentation. Failure to provide the requested information could delay payment or result in a denial of the claim.

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Step 4: Follow up on the claim

If you haven’t received payment or a response from United Healthcare within a few weeks of submitting the claim, it’s a good idea to follow up. You can contact United Healthcare’s customer service department to check on the status of the claim and find out if any additional information is needed.

It’s also important to keep track of any denials or rejections of the claim. If the claim is denied, you’ll need to determine the reason for the denial and take appropriate action. This could include appealing the denial, resubmitting the claim with additional information, or correcting any errors in the original claim.

Read Also: 6 Steps to use UnitedHealthcare OTC card


Billing for a procedure like 69210 can be a complex process, but by following these basic steps, you can increase your chances of receiving timely and accurate payment from United Healthcare. Remember to verify patient insurance coverage, submit a complete claim with all required information, respond quickly to requests for additional information, and follow up on the status of the claim. With patience and persistence, you can successfully bill for 69210 and other procedures, and provide your patients with the care they need.

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