Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. We envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create.
We work in a unique way at Bobtail, where we value teams over individuals and encourage experimentation and iteration to constantly improve. Teams are given flexibility in working towards a shared purpose and given the freedom to decide how they will accomplish their goals.
If you are an out of the box thinker that takes a proactive approach in collaborating with others to solve problems and achieve your goals – we would love to talk to you.
The things we value:
- Mission
- Teams over individuals
- Collaboration
- Communication
- Iteration
- Experimentation and failing fast
- Initiative and solutions oriented approach
- Documentation
- Data
- Mental health and work life balance
- Diversity
- Transparency
You should apply if you have:
- Customer success and onboarding experience (2/3 years minimum)
- Possess excellent verbal and written communication skills
- Time management and multitasking skills in order to handle multiple tasks and clients at once
- Strong organizational skills and attention to detail
- Capable of prioritizing tasks/requests to meet the client & company needs
- Ability to work independently and as part of a team
- Problem-solving skills and the ability to think critically under pressure
You will be responsible for:
- Serve as the primary point of contact for new clients during the onboarding process
- Conduct onboarding sessions, including product and training for new clients
- Gather and verify required client information and documentation
- Collaborate with internal teams (sales, Customer success, processing, Etc) to ensure a seamless onboarding experience
- Provide ongoing support and follow-up with clients to address any questions or concerns
- Develop and maintain onboarding materials and resources
- Track and report on onboarding progress, identifying areas for improvement and implementing solutions
- proficiency with CRM software (salesforce) and other onboarding tools
- Communicate with assigned carriers via email, text or phone
Benefits
- Monthly Mental Break Day
- Paid Time Off
- Work from home (or wherever)
- Parental leave
How to Apply
Interested and qualified candidates should:
Click here to apply online