How to Report Lost Package Shein: If you have lost a package from Shein, you can contact their customer service team to report it. They will help you to investigate the issue and provide you with a resolution. You can contact them via email, phone, or live chat. Be sure to provide them with your order number and other relevant information to help them locate your package.early finder
Have you lost a delivery package from Shein? If yes, see the necessary steps to report your lost Shein package and get a refund. Waiting for a parcel for a long time is irritating; worse, it does not have to be seen at all. If you are in such a situation, follow the procedures and guidelines in this post to get your item back or a refund.
In today’s post, you will see steps and guidelines on reporting lost and missing packages from Shein. After reporting the lost item, Shein will help you track the shipping, and if the item is genuinely missing, you will be issued a refund for the package. See procedures on how to report lost packages on Shein in this post.
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What to Do When You Lose Your Shein Package
First and foremost, before concluding that your item is lost, check the shipping status of your order. If the package is stuck in one of the destinations for an extended period, it does not necessarily mean your Shein parcel is lost.
Let’s look at the proper steps to take in each case.
For Shipping delay notice:
- Check your Shein account to see if there are any shipping delays. When shipping takes longer than expected, Shein always notifies its customers. Log into your Shein account and check for any shipping delay.
- Check your Customer protection time and give it another 1-2 weeks. Then, if necessary, contact the customs/postal office.Report Lost Package Shein
- Case 3: Inquire with your local post office/the office or the shipping company about the parcel’s route. It may be delivered and ready for you.
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For Shein Order Loss
If your order was not delivered within a reasonable time, then you must:
- Verify that your customer protection time has not expired.
- Take photographs from a parcel tracking system to demonstrate that your order was not delivered.
- Contact Shein support in any way that is convenient for you and follow their instructions.
NOTE: Shein deliveries can take up to 10 to 30 days, depending on the location of your product and how much time the warehouse team spends on it.
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What Do I Do If My Order has Not Been Delivered?
Firstly, Check your Shein account to see if the package has been delivered. If it has, contact the carrier and request that it be re-delivered. If the order has not been delivered after a few days, you can contact customer service directly. They will respond within 24-48 hours. You should also check the package’s status on Shein’s website and follow the instructions.
What does SHEIN Policy say About Missing Packages?
We’ll usually Shein packages do not go missing. But if you encounter problems with your Shein delivery, rest assured that the Shein customer service is available to assist you in getting a refund and return items by the Shein Return Policy. If SHEIN cannot ship your goods or your package is missing, the value of the order will be refunded to your SHEIN wallet or the original payment account, according to the SHEIN trade rules of price and payment.
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How to Get your Refund From Shein
To get a refund for any missing package or a package you wish to return, follow the procedures below:
- Login to your Shein account
- Then go to “My Orders” and select “View Details.”
- Check the status of your order; if it is missing, proceed to the next step.
- Contact Customer Service and await their response.
- Follow the instructions provided by Shein Customer Service.
- The refund will be credited to your SHEIN wallet or original payment account.
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