How to Submit a Ticket on SHIEN: Learn how to quickly and easily submit a ticket on SHIEN. This guide will provide you with step-by-step instructions on how to create and submit a ticket, as well as how to track the progress of your ticket. Get the help you need to resolve your issue quickly and efficiently.early finder
SHIEN is a fast-growing online clothing retailer with a large social following. They are particularly popular among young people for their affordable dresses and fashionable clothing. The company has amassed millions of customers in a relatively short period of time.
Despite having a large customer base, the company struggles to provide consistent customer service. Some of the most common complaints from SHIEN’s customers are shipping delays, refund issues, and item quality issues.
Are you a SHIEN customer? Do you have similar complaints? If you do, you are most likely looking for a method to submit your complaint (or dissatisfaction). In this guide, I’ll teach you how to submit a ticket on SHIEN.Submit a Ticket on SHIEN
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When should you contact SHIEN?
SHIEN staff answer a variety of questions daily. However, if you’re wondering what takes precedence, then take a look at the following scenarios:
- If you’re having trouble canceling your order on their app/website.
- If you require assistance obtaining the return shipping labels.
- If you have not received your package within the time frame specified.
- If you can’t access your account.
- Refunds and replacements.
They will even consider suggestions to improve the buyer’s experience, which can be shared with them through chat.
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How to submit a Ticket on SHIEN
To submit a Ticket on SHIEN, follow the set of instructions outlined below:
Step #1: Visit the SHIEN “Customer Service” page
If you are using a web browser, the “Customer Service” page option can be found at the top right corner of the web page. A customer service icon will take you to a customer service page.
If you’re using the SHIEN mobile app, go to the “Me” tab and then to the “Support” icon.
Step #2: Choose your concern
On the customer support page, you’ll find a couple of questions. Check to see if your question is listed there. If your issue is on the list, click on it otherwise, click on one of the options, “Account Issue” or “Pre-sale.”
Step #3: Click the “Contact Agent” button
After you’ve chosen your issue, you’ll be directed to the customer support chat page. There is an option to “Connect Agent” there. Finally, click on the “Connect Agent” button.
Step 4: Choose the “Submit a Ticket” option
When you click “Connect Agent,” you’ll be presented with two options: “Submit a Ticket” and “Live Chat.”
Choose “Live Chat” to immediately connect with a SHIEN customer service agent.
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Select “Submit a Ticket” If you’d prefer email support. However, keep in mind that the information you provide by clicking the “Submit a Ticket” button will be sent via email and it may take up to 24 hours to receive email support from SHIEN’s customer service.
Step 5: Fill out your Ticket
On the next page, click “Please select your question type” and select a type or category that best fits your question. Next, input your name and email address into the empty fields. Next, describe your question and click SUBMIT when you are done describing.
There you go! That’s how to submit a Ticket on SHIEN. Now all you have to do is sit back and wait for a response from a SHIEN customer care representative.
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